Customer Service Advisor

Job Information

Job Type

Full-Time, Permanent

Posted on

17 April 2025

Experience

Required

Best Canditate

The responsibilities of the Customer Service Advisor:

Working as pat of a seven strong team of Customer Support Advisors, monitor the central e-mail boxes with incoming enquiries (sales, export, service, general product enquiries)
Create and provide quotations to customers on the SAP business system (both UK and export)
Create opportunities for all quotations on the SAP business system
Administer customer orders on the SAP business system including web order verification. These must be done so with extra care on accuracy (right parts, right quantity, right account, right prices)
Send pro-forma invoices for payment
Resolve customer queries and complaints and log the details on the SAP business system
Chase deliveries from suppliers when required
Liaise with freight forwarders to confirm delivery of goods
Provide support to the field sales team as required
Answer and respond to telephone calls within the set targets
Assist customers by getting them the right help they need (technical, service, availability etc)

The requirements of the Customer Service Advisor:

Previous experience in a customer service role with a passion for delivering exceptional levels of service and experience for customers
Natually you will have an excellent telephone manner and be a great problem solver
A scientific background by education or experience working in a laboratory would be ideal but not a prerequisite
Full UK driving licence and access to your own vehicle as my client’s offices are on a business park – free parking on site provided

Salary and Benefits:

Competitive Salary
Up to 6% Pension Scheme
Medicash Scheme for dental, optical etc
25 Days Holiday + 8 Bank Holidays
Free parking
Hybrid/flexible work from home/office days

Apply today by sending your word CV to emma@beautifulrecruitment.com via email or call Emma in confidence right now on 0203 9111 000 To be considered you must live in Cambridgeshire, have full right to work in the UK and have a full clean driving licence and your own car.

About Company

One of the largest and most successful UK-based distributors of a wide range of high-quality laboratory equipment, scientific consumables, and chemicals which are used in a diverse customer base from breweries, water and utilities companies to the likes of universities and pharmaceutical companies to advance scientific discoveries.

Cambridge

UK

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