To own the day-to-day commercial and customer management of renewables contracts, ensuring accurate quoting, timely resolution of escalations, and clear communication between customers, the delivery team and project managers. The Contracts Manager will act as a trusted advisor to existing clients, identifying and developing organic opportunities that improve asset performance, reduce risk and expand Metcor’s scope of work.
Main duties
- Manage a portfolio of renewables clients, acting as the primary point of contact for commercial and operational queries.
- Produce and issue quotations for variations, remedials, additional works and lifecycle upgrades (PV, BESS, EV, electrical enabling works).
- Coordinate internally with project managers, engineering, procurement and subcontractors to build technically accurate and commercially robust quotes.
- Own escalation management: investigate issues, agree corrective actions, and ensure clear and timely communication to customers.
- Ensure smooth handover from quote to delivery, including scope, programme, access requirements, H&S documentation and customer expectations.
- Monitor contract performance (financial and operational), supporting governance, reporting and action tracking.
- Identify and develop organic growth opportunities within existing accounts, positioning Metcor as a trusted advisor.
- Support pricing strategy and margin protection by maintaining accurate cost build-ups, risk/assumption registers and approval workflows.
- Maintain accurate CRM and contract records, ensuring all client communications, quotes and actions are auditable and traceable.
Essentials
- Proven experience in a contracts management, commercial, or account management role within renewables, M&E, electrical, utilities or FM environments.
- Strong track record producing accurate, timely quotations, managing variations/change control and supporting prompt invoicing/close-out.
- Excellent stakeholder management skills, confident handling customer and supplier escalations and resolving issues professionally.
- Strong commercial awareness: understanding of margins, risk, scope control, contractual obligations and performance reporting.
- Experience collaborating with delivery teams and project managers to manage programmes, access/outages, dependencies and customer expectations.
- Disciplined documentation and record keeping (contract files, quotes, approvals, meeting notes, action logs) with audit-ready standards.
- Competent with Microsoft 365 (Excel, Word, Outlook) and CRM systems.
- Full UK driving licence.
Technical requirements
- Working knowledge of renewables project and O&M activities (e.g., PV, BESS, EV) and typical operational, warranty and compliance considerations.
- Understanding of contract delivery models and commercial terms (scope, assumptions, exclusions, SLAs/KPIs, variations and change control).
- Confidence reviewing technical reports and translating findings into customer actions (e.g., remedials, lifecycle replacement, optimisation upgrades).
- Experience coordinating subcontractors/suppliers (rates, scope, performance, and resolution of defects/issues).
- Working knowledge of site documentation and safe systems of work (RAMS, permits, site inductions, incident reporting) as applicable.
- Desirable: familiarity with common forms of contract (e.g., NEC / JCT / FIDIC) and principles of early warnings, compensation/change events, and dispute avoidance.
Training & Certifications
- Contract and commercial management training (formal or on-the-job).
- Customer service and escalation management training.
- QHSE training (RAMS awareness, incident reporting, and safe systems of work).
- Desirable: NEC/JCT/FIDIC short course and/or renewables awareness training (PV / BESS / EV / O&M).
Key Responsibilities
- Customer & Account Management
- Quoting, Variations & Commercial Control
- Escalations & Issue Resolution
- Communication with Delivery Teams & Project Managers
- Organic Growth & Trusted Advisor Approach
