Customer Service Advisor

Job Information

Job Type

12 months fixed term contract, Full-Time

Posted on

13 June 2025

Job Level

Advisor

Best Canditate

Job filled

The responsibilities of the Customer Service Advisor:

Working as part of a team of Customer Support Advisors, monitor the central e-mail boxes with incoming enquiries (sales, export, service, general product enquiries)
Create and provide quotations to customers on the SAP business system (both UK and export)
Create opportunities for all quotations on the SAP business system.
Administer customer orders on the SAP business system including web order verification. These must be done so with extra care on accuracy (right parts, right quantity, right account, right prices)
Send pro-forma invoices for payment.
Resolve customer queries and complaints and log the details on the SAP business system.
Chase deliveries from suppliers when required.
Liaise with freight forwarders to confirm delivery of goods.
Provide support to the field sales team as required.
Answer and respond to telephone calls within the set targets.
Assist customers by getting them the right help they need (technical, service, availability etc)

The requirements of the Customer Service Advisor:

A recent life science graduate with some customer service experience in a part-time role whilst studying will be fully considered; this could be from working in retail, telesales, tele-business, customer service where there has been client/customer B2C interaction.
Previous experience as a full-time Customer Service Advisor and Customer Support Representative role with a passion for delivering exceptional levels of service and experience for customers is ideal.
You will have an excellent telephone manner, and be a great problem solver.
A scientific background by education or experience working in a laboratory would be ideal but not a prerequisite.
Full UK driving licence and access to your own vehicle as my client’s offices are on a business park – free parking on site provided.

Salary and Benefits:

Excellent base salary
Up to 6% Pension Scheme
Medicash Scheme for dental, optical etc
25 Days Holiday + 8 Bank Holidays
Free Parking
Hybrid/flexible work-from-home/office days
Potential for permanent work after successful completion of FTC

Apply today by sending your word CV to emma@beautifulrecruitment.com via email or call Emma in confidence right now on 0203 9111 000 To be considered you must live in Cambridgeshire, have full right to work in the UK and have a full clean driving licence and your own car.

About Company

Our client is one of the largest and most successful UK-based distributors of a wide range of high-quality laboratory equipment, scientific consumables and chemicals which are used in a diverse customer base from breweries, water and utilities companies to the likes of universities and pharmaceutical companies to advance scientific discoveries.

customer Service Advisor

Cambridge

UK

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