Our client’s Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Role Purpose
We are looking for a highly skilled Field Applications Engineer to join our client’s team in Pontchâteau, France.
The Field Applications Engineer will serve as a technical expert and key representative of our client’s passive cabling products, providing accurate and reliable product information to their customers. This role involves advising on proper installation methods, troubleshooting performance issues, and offering support regarding field installations. The Field Applications Engineer will primarily support customers in France, Benelux region, and French-speaking North African countries, working closely with customers and approved installers to ensure optimal product performance.
Key Responsibilities
- Technical Support and Customer Interaction:
- Provide technical guidance and presentations on products to customers, installers and partners.
- Advise customers on product applications, benefits, and system solutions, including detailed part number recommendations.
- Pre-Sales and Post-Sales Support:
- Provide pre-sales support, including product recommendations, BoMs, system design, training and testing.
- Provide after-sales assistance, including installation advice, troubleshooting on-site and field analysis of faulty product claims.
- Â Document claims thoroughly (observations, photos, data) and share them with the Manager, Quality team, and Product Line Management (PLM).
- Collaboration and Feedback:
- Give feedback to the development/PLM teams regarding product improvement ideas and compliance with regional standards and norms.
- Collaborate with 3rd-party vendors to ensure solution compatibility and seamless customer experience.
- Qualifications and Skills
- A university degree in Telecommunications or Engineering.
- 2-5 years of experience working as a Field Engineer, Technical Support Specialist, Sales Engineer or Application Specialist or equivalent pre or post sales Technical Support in Telecom or Datacom, with a strong technical foundation.
- Technical knowledge in FTTH Networks and Data Centers.
- Fluent French & English writing and speaking
- Computer skills (MS Windows based: Power point, Word, Excel, Visio).
- Ability to convey technical, complex ideas to highly technical customers/colleagues.
- Ability to present/give training comfortably and confidently in front of groups from 10-50 people.
- Good hands-on skills: basic mechanical /troubleshooting/ repair skills.
- Ability to collaborate effectively within a team, lead meetings to communicate customer needs, and actively listen to customers to understand and address their challenges.
- Travel & Flexibility
- Position will be based preferred in Pontchâteau or Nantes, France.
- Willingness to travel 25–35% across the EMEA region, including Africa.
- Must be flexible for short-notice travel (24–48 hours), including overnight stays.
• Valid driver’s license and appropriate travel documentation required.
• Standard 40-hour work week, with occasional weekend work or travel as needed.
- Our client offers you the total package.
- Your well-being is their priority. Their compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
- Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When our client wins, you all win.
- As part of their commitment to your financial well-being, they provide access to a savings plan.
- Health and well-being benefits include medical, dental, vision, life insurance, disability insurance, paid time off, and an Employee Assistance Program to support you and your family.
- Getting paid for your work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why our client offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.
